Privacy Policy

This page explains what mTickets collects when you buy a ticket through us, why, and what you can do about it. It's written in plain language on purpose — if anything here is unclear, email us and we'll explain it properly.

1. What we collect

• Details you give us at checkout: name, email address and phone number.
• Order and payment records: what you bought, when, and confirmation of payment from M-Pesa or our card processor — we don't receive or store your card number or M-Pesa PIN.
• Basic technical data (like IP address and browser) that any website collects for security and to keep the site working.

2. Why we collect it

• To create your order, generate your ticket, and get it to you by email and SMS.
• To verify your ticket at the event gate.
• To let the event organizer contact you about that specific event (e.g. a schedule change).
• To investigate payment disputes or fraud, and to meet our legal/tax obligations.

3. Who we share it with

The organizer of the event you bought a ticket to, our payment processors (for the transaction itself), and our SMS/email delivery providers (to actually send your ticket) — each only gets what they need to do that job. We don't sell your data to advertisers.

4. How long we keep it

We keep order and payment records for as long as we're required to for accounting and dispute purposes, and account details for as long as you have an account with us or as needed to resolve any open issue.

5. Your rights

Under Kenya's Data Protection Act, 2019, you can ask us what personal data we hold about you, ask us to correct it, or ask us to delete it (where we're not legally required to keep it, e.g. for tax records). Email us to make any of these requests.

6. Security

We use industry-standard measures to protect the data we hold, and we never handle your raw card or M-Pesa PIN details ourselves — those go straight to our licensed payment partners.

7. Changes to this policy

If we make a material change to how we handle your data, we'll update this page and, where appropriate, notify you directly.

8. Contact us

Questions about this policy, or a request about your data? Email support@mtickets.co.ke.