Privacy Policy

1. Information We Collect

• Identity Data — Full name, ID/passport number
• Contact Data — Email address, phone number, postal and physical address
• Transaction Data — Payment information, tickets purchased, event attendance
• Device & Usage Data — IP address, device information, browser type, location
• Marketing Data — Preferences and feedback through surveys or promotions

2. How We Use Your Information

• Process ticket purchases and issue receipts
• Authenticate user accounts and verify identity
• Send event updates, confirmations, and marketing (with your consent)
• Improve our services and customer experience
• Comply with legal and regulatory obligations

3. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration. All payment transactions are encrypted and processed via secure payment gateways.

4. Sharing Your Information

We may share your data with:

• Event organizers for access control and attendee management
• Mobile money or payment providers (e.g., M-PESA) for transaction processing
• Legal or regulatory authorities as required by law
• Third-party service providers who support our operations (under confidentiality agreements)

5. Data Transfers

Where your personal data is transferred outside Kenya, we ensure it is protected under comparable data protection standards or contractual safeguards.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined above or as required by applicable law.

7. Your Rights

To exercise these rights, contact us at [email protected] · 📞 0790 229 229 · WhatsApp: 0741 144 746

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or our website.